Free Shipping Protection on all orders

The RTAStore.com has teamed up with Order Protection to provide safe delivery of your order by protecting against loss, theft, damage, and more.

Everything you order in one place

Shipping Protection

Guarantee safe delivery of your packages by protecting them against loss, theft, damage, missing item, wrong item, wrong address, and delivered not received.

Claim Visibility

Receive email notifications and custom details through our web app to track your message history, claim status, and more.

Flexibility

Forgot something when you filed a claim? No problem! Using the same claim filing portal. you can see the status of your current claim and file a new one for any missing items. All in one place.

We offer the best protection

Our services exceed competitors, guaranteeing the secure and reliable delivery of your valuable items.

Competitors	The RTA Store
No insured protection against lost, stolen, or damaged products	Free Protection against lost, stolen, damaged deliveries
No hassle-free claim / replacement policy	Hassle free replacements for any damaged products
Time consuming claims process delaying your project	Resolve shipping issues in minutes, not days
	Backed by major insurance company
	Extended time to inspect and report damages

Order Protection

What is Order Protection?

Order Protection is complimentary premium package protection for your RTA order. Order Protection’s Package Protection is covered by RTA Store so that you can easily file claims for loss, theft, damage, missing item, wrong item, wrong address, and order delivered not received. When you file a claim, the Order Protection team will review it for approval with a resolution provided in as little as an hour.

Order Protection's terms and conditions are listed here:

https://orderprotection.com/legal/customer-terms-conditions

How do I file a claim?

Filing a claim is easy! Click here to file a claim now. You can also file a claim through the link found in your order confirmation email.

When filing a claim with Order Protection, you will simply need to provide your RTA Store order number and email address to get started. Depending on the claim type, you may be prompted to upload a photo/video to proceed to file your claim to better help us make the right resolution decision for you.

From there, you will be asked a few simple questions about your issue, and you will hear back from an agent within a few minutes to a few hours.

How does the Order Protection service reimburse me?

Depending on your requested resolution (refund or replacement), your refund will be issued to you once the claim has been approved and can take up to 5 business days to process. A replacement will be issued at the time of claim resolution, and you will receive another order confirmation email once complete.